SHIPPING & RETURNS
SHIPPING POLICY
All our products are made individually after they are ordered, this may result in slightly longer transit times. Once your item(s) have been produced, which is always within 2-5 business days, shipping can vary depending on you location in the world. Please check the average shipping times to your region, this is a guideline and not a guarantee. If shipping takes longer than the longest average shipping time for your region, we will credit you with the full amount of your shipping charge as a one time use discount coupon, which you can use to save on your next purchase. Also we will send you a free shipping coupon for you next purchase as a thank you for your patience and understanding.
UK Avg. shipping time 5-14 business days.
US Avg. shipping time 5-14 business days.
Rest of the World Avg. Shipping time 5-21 business days.
RETURN AND REFUND POLICY
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at dryptohills@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at dryptohills@outlook.com